Refund Policy
Our Returns & Refunds Policy
At Ruff, we want you and your furry friends to be completely happy with your purchase. If you're not satisfied, we make returns and exchanges easy and hassle-free.
30-Day Return Window
You have 30 days from the date you receive your order to initiate a return or exchange. We want to make sure your pet gets the perfect fit and feel!
Return Eligibility
To qualify for a return, items must be:
- Unused and unworn – in the same condition as when you received them
- In original packaging – with all tags attached and packaging intact
- Accompanied by proof of purchase – your order confirmation or receipt
Free Returns for Defective Items
If your item arrives damaged, defective, or not as described, we'll cover the return shipping cost and process your refund immediately. Your pup deserves quality products, and we stand behind everything we sell.
Return Shipping for Change-of-Mind Returns
For returns due to change of mind, you'll be responsible for return shipping costs. We recommend using a tracked shipping method so you can monitor your package.
How to Start a Return
Getting started is simple:
- Contact our support team at support@shopruff.com with your order number
- Let us know the reason for your return
- We'll provide you with a return shipping label and instructions
- Ship your item back to us in its original packaging
Refund Processing
Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. Refunds are issued to your original payment method, so you'll see the credit back on your card or account.
Exchanges
Want to try a different size or style? Exchanges are always welcome! Simply include a note with your return explaining what you'd like instead, and we'll do our best to get your new item out quickly.
Questions?
Our friendly support team is here to help! Reach out anytime at support@shopruff.com. We're committed to making sure every Ruff customer and their pet are completely satisfied.